Florestal Chocolates
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Returns & Exchanges

Right of withdrawal

For purchases made at a distance, you may cancel within 7 days of receipt, as provided in article 49 of the Brazilian Consumer Defence Code.

Exchanges

We accept exchanges within 30 days when the product is in its original condition.

Defective products

If a product shows a defect, contact us and we will replace it or refund you under the legal warranty.

Personalised items

Refunds are made by the same payment method used in the purchase.

How to request

Email [email protected] with your order details.

Florestal Alimentos S/A
CNPJ 91.155.259/0020-20
Rua Joao Carniel 689
Carniel
Gramado - RS, 95670-000

+55 (51) 3710-2088
[email protected]

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